Specialist support for companies with multiple CNC machines

UK oil mist filters manufacturer, Filtermist Limited, works with customers of all sizes to ensure employees are not exposed to harmful airborne oil mist particles generated in CNC machining applications. 

Customers can range from one-man bands to large multi-national blue-chip companies with multiple sites across the country. For the latter, Filtermist employs dedicated Key Account Managers to make sure that all oil mist extraction requirements are handled as efficiently as possible.

We spoke to Jo Cook, one of our Key Account Managers, to find out more about how she works:

“The type of customers I work with can vary from companies that have 20+ oil mist filters to over 200 on any one site. As well as providing new filter units when required, Filtermist also offers an extensive aftermarket service that includes servicing and maintenance, spares and consumables and LEV Testing.

“Every oil mist filter is categorised as LEV (local exhaust ventilation) and must undergo regular testing at least once every 14 months by a competent person under COSHH (Control of Substances Hazardous to Health) Regulations.

“Having numerous filtration units from different manufacturers and suppliers on the same site can make it very difficult to ensure they are all compliant with COSHH requirements. This can be even more tricky when different people are responsible for different parts of the factory.

“We work very closely with our customers to take this pain away. This includes liaising with multiple maintenance managers if required to ensure that all scheduling for servicing and LEV testing fits in with their individual needs.

“Not only do we service and test oil mist filters from all manufacturers, we can also tailor our invoicing to consider different cost centres, or frequency needs such as monthly invoicing to help cashflow.

“Having been in this business for a very long time, and being a manufacturer ourselves, we understand the value of working with a single supplier that manages the whole process from end to end.

“Every single support contract is negotiated with the specific customer requirements at the forefront including any particular challenges the customer may have. We then tailor our offering around each individual customer. Having one single point of contact means our customers can be confident that if any issues do arise, they can access technical support very quickly with one phone call. This is invaluable to customers for whom keeping production downtime to an absolute minimum is essential.”

If you have a site with multiple machine tools and you’d like to discuss how a tailored support contract could benefit your business, please contact our team now and they will be happy to discuss your requirements.