Filtermist has introduced LiveChat functionality to its UK website to offer customers an alternative way of accessing aftersales support. The LiveChat is being managed by experienced members of Filtermist’s internal sales team and is available throughout office hours.
Customers that need to check availability and prices for spare parts and filter consumables will be able to use this option instead of emailing or calling if they want to.
Jo Morris, Director of Shared Services, says, “We’re always keen to make life as easy as possible for our customers and as LiveChat is so well used in other day to day areas of people’s lives, it makes sense to offer this option to our customers.
“It’s all about choice – some customers will still prefer to pick up the phone, whilst others may find the LiveChat option works best for them.”
This service is being trialled by the Aftersales Team and, if successful, may be rolled out to other departments over the coming months. Watch this space!