Filtermist has issued digital ‘service tablets’ to all engineers undertaking services on its oil mist extraction units, as part of the Company’s ongoing commitment to providing customers with the best service possible.

The digital tablets have replaced the old paper-based system, resulting in considerable benefits for customers.

Sales Manager, Stuart Plimmer, says, “The introduction of service tablets has enabled us to streamline our whole service and maintenance offering. We can now provide all service data as soon as the job has been completed, saving both time and money.”

Filtermist maintains an up to date CRM system (customer relationship management) which holds all service data for its customers and is used to generate quotes and service records.

Once an order is placed, the CRM system creates digital paperwork (risk assessment and service records) which it feeds to the tablet. The customer can sign off the risk assessment on the tablet before work starts and the tablet gives the Engineer a list of all units to be serviced during his visit.

The Engineer then inputs all of the readings from the service directly into the tablet, which can be immediately compared with original readings. Any large variations can easily be cross-referenced with previous figures enabling any issues to be identified and fixed.

The customer then signs off the job on the tablet and the results are remotely uploaded onto the CRM database which updates the records Filtermist holds centrally.

A full record of service is immediately emailed to the customer which can then be filed for future use with any H&S surveys.

Stuart continues, “The digital version is a far more efficient way of storing information than the previous paper-based method and ensures details can be quickly located when required.”

Find out more about Spares, Servicing and Maintenance from Filtermist.