24th March 2020: Further to our statement of 17th March, please find below updated statement regarding Filtermist’s response to COVID-19 following yesterday’s UK Government announcement.
Remote Working 
All of our office-based staff and field sales teams are now working from home where possible. Please contact them using their direct dial or mobile numbers if available – numbers for the Filtermist team (and Kerstar and Dustcheck Product Managers) can be found here: https://www.filtermist.co.uk/team/.
- For Accounts please contact Kavan Garcha: +44 (0)7779 555658
- For Contracts/Proposals please contact Janak Thakore: +44 (0)7866 888650
Numbers for key colleagues responsible for our other brands include:
Gallito and FastClip
Ecogate and XS Automation
Filtermist’s main contact number +44 (0)1952 290500 is being answered by a member of our sales team, but due to the volume of calls that may need to be fielded, please contact Filtermist using sales@filtermist.com if at all possible.
Installations, Servicing and Maintenance
Service and Installation Engineers are continuing to operate as normal, unless specifically requested not to by customers.
If you have an urgent requirement regarding oil mist extraction please contact Amanda Whelan on +44 (0)7779 555712.
If your requirement is dust related, please contact Andrea Bennett on +44 (0)7976 580095.
Kerstar vacuum cleaners
As of 17th March 2020, the team in Northampton have not been servicing any industrial vacuum cleaners in an effort to protect the maintenance operatives. New machines will be delivered to customers in environments considered to be ‘high risk’ using a ‘hands-off’ approach.
Manufacturing and Dispatch Operations
Filtermist is following Government advice very closely. Manufacturing and dispatch operations are continuing with heightened precautions on social distancing, hygiene and general health and safety. This is being reviewed daily.
Quotes
Filtermist’s proposals team is fully operational and able to provide quotes as they normally would. If you would like to discuss your requirements, or have any questions, please contact Janak Thakore on 07866 888650.
Supply Chain
Filtermist’s Purchasing Department has been monitoring suppliers ever since the Coronavirus outbreak first began in China. The team has identified certain components for which supply may be interrupted and are actively seeking alternative suppliers. However, as we are sure you will understand, the supply of some critical parts for some of our products is reliant on specific companies and therefore if they experience operational issues as a result of Coronavirus this may impact our production. We will keep all customers likely to experience delivery delays as a result of supply chain issues informed. Rest assured; we will do everything in our power to keep delays to an absolute minimum.
Visitors to Filtermist’s Sites
Filtermist respectively requests that anyone who has returned from a high-risk area, been in contact with someone with Coronavirus, or showing symptoms that they might have the virus, to postpone scheduled visits to all Filtermist sites.
International Travel
All international travel has been postponed and employees have been sent links to website pages containing the latest travel advice from the UK Government.
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If you would like any additional information please contact Johanna Morris, Filtermist’s Director of Group Shared Services: jo.morris@filtermist.com +44 (0)7712 326064.
As is obvious from the Government, there is an unknown element to this whole episode and the situation is changing on a daily basis. We will update this document as appropriate.
Thank you to all of our customers and suppliers for your continued support.